Refund policy

We want you to be happy with your order. If something is wrong, contact us at geauxshopify@gmail.com and we will help.

Return window: You have 30 days from the delivery date to request a return or refund. Please contact us first — do not ship anything back until we reply with instructions.

Condition: Items must be unused and in their original packaging, unless the item arrived damaged, defective, or incorrect (see below).

Damaged, defective, or wrong items: Contact us within 30 days of delivery and include a photo of the item and the packaging. If the item arrived damaged, defective, or is not what you ordered, we will offer a refund or a replacement, and you will not need to ship the item back.

Other returns: For items that arrived as described but you no longer want, contact us within 30 days of delivery. If the return is approved, return shipping is paid by the customer, and the refund is issued after we receive and inspect the returned item.

Refunds: Approved refunds are issued to the original payment method within 5–10 business days after approval (or after the returned item is received, where a return is required). You will receive an email confirmation when the refund is issued.

Order cancellations: Contact us as soon as possible. If your order has not yet been sent to our supplier for fulfillment, we will cancel it and refund you in full. Once an order has been sent for fulfillment, it can no longer be cancelled.

Non-returnable items: Items marked final sale cannot be returned.